Principal Consultant, Jaggaer Support
Genpact
5 - 10 years
Hyderabad
Posted: 9/3/2024
Job Description
Responsibilities
• Work resolving users’ issues raised via ServiceNow tickets – production support
• Analyze and troubleshoot the upstream modules within the Jaggaer system.
• Customizing Jaggaer tool/screens as per client requirements.
• Work with cross-functional teams to identify opportunities for upstream and supply chain process improvements.
• Leverage Integration Broker to implement and optimize data exchanges and communication between systems.
• Collaborate with stakeholders to ensure system configurations meet business needs and operational requirements.
• Assist in creating user guides, training materials and deliver training to end users.
• Perform routine system audits and checks to ensure data accuracy and system integrity.
• Provide ongoing system support and troubleshooting, resolving issues in a timely and efficient manner.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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