Principal Consultant, BA/DA
Genpact
5 - 10 years
Mumbai
Posted: 05/03/2025
Job Description
Responsibilities
Manage complex business requirements from gathering to refinement to realisation; looking for opportunities to standardise and simplify
Documentation of detailed requirements based on technical build and business user standard operating procedures.
Understanding and challenging design based on the business case benefits of solutions via data and managing change requests through structured program governance
Set the standards for all projects to follow, user story creation, impact assessment etc. through business process descriptions, use cases, scenarios, business analysis, task and workflow analysis;
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low level information to a general understanding and distinguish user requests from the underlying true business needs;
Proactively communicate and collaborate with business stakeholders and IT teams to analyse information needs and functional requirements and deliver the Functional and Non-Functional requirements in the stories
Lead or contribute to underlying business process discovery, analysis, reengineering and documentation. Matching process design with business goals, user stories/experience and functional capability
Drive and challenge business units on their assumptions of how they will successfully execute their plan
Guide the product owner in creating user stories and acceptance criteria, in a clear and unambiguous style
Successfully engage in multiple initiatives simultaneously
Excellent verbal and written communication skills required, including a thorough understanding of how to interpret customer business needs and translate them into functional and non-functional requirements
Serve as a conduit between the customer community (Key Stakeholders and end-users) and the software development team through which requirements flow; Ensure developers understand the context of the changes and impact to any downstream and upstream systems
Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs; Understand system technical limitations at a high level
Highlight risks to the PM before they become issues so they can be tracked
Review SIT defects prior to the start of UAT in conjunction with Scrum Delivery Manager Involvement in UAT test phase; helping with or even leading on test strategy creation, guiding users and supporting /analysing user queries
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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