Principal Advisor

About Citizens Alliance Private Limited (CAPL)

Citizens Alliance Pvt Ltd works at the intersection of governance, citizen experience, and execution excellence. We run one of West Bengals most critical citizen-facing governance systems, handling large-scale grievance redressal, field validation, and citizen feedback.

The Role (Read Carefully)

This is a high-impact, high-accountability leadership role. This is NOT an advisory-only role. You will have direct leadership responsibility for approximately 140 team members across field and data functions.

You will lead:

• A Field Validation Unit (FVU) operating across districts
• A Data Attribution Unit (DAU) handling large volumes of citizen grievance data

Your job is not to manage people alone.

Your job is to think clearly, act decisively, and surface what matters.

Must-Have Qualifications

• Education: Graduate or Postgraduate degree in Statistics, Mathematics, Economics, Engineering, Analytics, MBA, or an equivalent analytical discipline, from a top-tier institute.
• Experience: 8 15 years of professional experience with diverse stakeholder management exposure, specifically in roles such as Public Relations, Media, or Brand Consulting, Business Intelligence, Research Etc.
• Stakeholder Interface: Proven capability to interface with senior government stakeholders, including Secretary-level officers, and manage cross-functional coordination.
• Communication Skills: Strong communication and presentation skills, with the ability to convey insights and findings clearly to non-technical and non-expert audiences.

What You Will Actually Do

1. Own end-to-end field validation of grievance resolutions
2. Ensure field reports reflect ground truth, not paperwork
3. Analyze grievance data to identify:
4. Repeat failure
5. Process Bottlenecks
6. Welfare Scheme-Level Friction
7. District Level Variation
8. Convert raw data + field feedback into:
9. Clear patterns
10. Early warning signals
11. Low-Cost Improvement suggestions
12. Produce concise insight notes for senior leadership & Civil Servants
13. Work closely with top leadership and government officials on governance problem-solving
14. Operate with high autonomy and minimal supervision

Who We Are Looking For (Profile)

We are looking for a self-driven systems thinker, not a title-chaser.

You may come from:

• Governance / public systems
• Research or analytics roles
• Consulting or program management
• High-responsibility operational roles

But you must demonstrate:

• Strong pattern recognition
• Structured thinking
• Clear written communication (12 page notes)
• High ownership mindset
• Comfort with accountability

Years of experience matter less than cognitive sharpness.

Must-Have Skills

• Ability to synthesize large volumes of qualitative + quantitative data
• Strong writing and reasoning ability
• Comfort working with field teams and ground realities
• Ability to prioritize ruthlessly
• High personal initiative

Why This Role Is Rare

• Direct access to top leadership
• Real influence on governance outcomes
• High autonomy, high responsibility
• Zero tolerance for mediocrity

This role is demanding.

It is also deeply meaningful.

How to Apply

Candidates must submit:

• Resume
• A short note (300500 words) answering:
• Describe a complex problem you identified early and how you acted on it.

Applications without this note will not be considered. Please do NOT use AI to write the short note. AI Generated content will automatically disqualify your application.

Please send in your resume and the short note to recruitment@citizensalliance.co.in