Presales Specialist

Job Description

We at Pine Labs are looking for those who share our core belief - Every Day is Game day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose

This role is responsible for driving revenue by working closely with prospective and existing clients to understand their business needs and propose tailored Technical-Commercial solutions from Pine Labs Credit+ product suite. This role sits at the intersection of sales, product, and technology, supporting the sales lifecycle through solutioning, pre-sales engagements, and deal closures. The role requires strong consultative selling skills, the ability to translate technical capabilities into business value, and close collaboration with internal stakeholders.

Responsibilities we entrust you with

Pre-Sales & Solutioning

• Engage with prospects and customers during the pre-sales phase to understand business requirements and use cases.
• Design and propose solution-led sales pitches aligned to customer needs using Pine Labs Credit+ Issuing (Credit/Debit/Prepaid/CLOU) and Acquiring (Online / Offline) Processing offerings.
• Support sales teams with solution architecture, demos, presentations, and technical clarifications.
• Translate product and technical capabilities into clear business value propositions.

Sales & Revenue Support

• Support end-to-end sales cycles from opportunity discovery through deal closure.
• Partner with account managers to build and manage pipelines and support revenue targets.
• Assist in preparing proposals, pricing, commercials, and RFP/RFI responses.
• Participate in negotiations by addressing solution feasibility, scope, and delivery considerations.

Cross-Functional Collaboration

• Work closely with Product, Engineering, Operations, and Solutions teams to ensure proposed solutions are feasible and scalable.
• Provide structured feedback from customers and prospects to influence product enhancements and roadmap decisions.
• Support GTM launches and internal enablement for new products and solutions.

Market & Customer Insights

• Understand customer workflows, industry trends, and competitive offerings to strengthen solutioning.
• Identify opportunities for cross-sell and up-sell through deeper solution engagement.
• Support post-sale handovers to ensure smooth onboarding and customer success.

What matters in this role?

Relevant work experience

• 4 to 8 years of experience in pre-sales, solution sales, or consultative B2B sales roles.
• Experience working with technical or product-led solutions, preferably in fintech and/or payments.
• Strong ability to articulate complex solutions in a simple, customer-centric manner.
• Exposure to RFPs, proposals, demos, and enterprise sales processes.
• Strong communication, presentation, and stakeholder management skills.

What we Value in Our people

• You take the shot: You Decide Fast and You Deliver Right
• You are the CEO of what you do: you show ownership and make things happen
• You own tomorrow: by building solutions for the merchants and doing the right thing
• You sign your work like an artist: You seek to learn and take pride in the work you do