Presales Engineer

Join Our Team as an IT Pre-Sales Engineer at Helo.ai by VivaConnect

Location: Mumbai, India

Type: Full-Time

About Helo.ai :

At Helo.ai by VivaConnect, were transforming how businesses communicate with their customers. From SMS, WhatsApp, RCS, Voice, to Contact Centre Solutions, we enable brands to build impactful connections. With 25+ years of industry expertise, handling 30+ billion engagements annually, and partnerships with Meta, Google, and leading telecom operators, were not just another companywere trailblazers in business communication. If youre looking to kickstart your IT Pre-Sales journey with an organization thats all about growth, innovation, and meaningful impact, your search ends here!

About the Role:

As an IT Pre-Sales Engineer, youll be the bridge between our innovative solutions and client needs. Youll: Collaborate with the sales team to design tailored solutions Present these solutions clearly and impactfully Most importantly youll be giving demos to clients , helping them experience the real value of our products.

Your Day-to-Day Responsibilities

Engage with clients to understand business challenges & requirements.

Conduct engaging demos to showcase how our solutions solve client problems.

Partner with sales to design customized solutions.

Craft impactful presentations & proposals.

Support sales with technical insights, PoC coordination, and training.

Respond to RFPs/RFIs with clarity and precision.

Gather client feedback and share it with the product team.

Stay updated on industry trends & competitors.

Assist clients during onboarding & integration.

Identify use cases to highlight solution benefits.

Knowledge & Skill-set Required

Education: B.E. in IT, Computer Engineering, or related field.

Experience: 24 years in IT Pre-Sales or similar client-facing roles.

Tech Skills: Strong understanding of IT products, CPaaS solutions, and integrations.

Presentation Skills: Great communicator with strong demo & PPT skills.

Problem-Solving: Analytical thinker who can craft tailored solutions.

Collaboration: Team player with cross-functional working abilities.

Why Helo.ai?

Growth Playground: Be part of Indias $2B CPaaS market and a booming global industry.

Big Impact: Work with 250+ iconic brands like HDFC Bank, SBI, Bajaj Finance, Reliance & more. Award-Winning Legacy: Recognized by CNBC, ACEF, Mobbys, Red Herring, IDMA.

Supportive Culture: Inclusive, collaborative, and people-first. Endless Learning: Gain exposure to cutting-edge projects and world-class clients.

Equal Opportunity Employer:

At Helo.ai, we celebrate diversity and are committed to building an inclusive and collaborative environment for all. If youve got the passion, weve got the platform to help you shine!