Presales Engineer

We are looking for a Presales Engineer / Consultant to join our business and provide presales support to our customers. A Presales consultant plays a key role in building customer confidence, addressing technical concerns, and winning sales opportunities.

Presales Specialists support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers. Their ability to understand customer requirements and propose tailored solutions drives successful presales engagements. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Responsibilities

Your main responsibilities will include:

• Being a Champion on Artificial Intelligence, Machine Learning, Large Language Models, Conversational AI, Omni-channel Automation solutions
• Be the first point of contact and advisor to the customer on all matters related to Conversational AI, Agent Assist & Analytics
• Developing solutions for AI & ML based Omni- Channel Automation
• Responsible for organizing, planning, creating & delivering compelling proof of concept demonstrations
• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements
• Managing the sales bid process by responding to RFIs & RFP
• Working closely with Sales, Engineering, Delivery and project teams to ensure the successful closure of the sales process
• Liaising with Product Managers to provide feedback from clients about product requirements, roadmaps, etc
• Keeping abreast of market trends, product & competitor landscapes

Requirements and skills

• Proven work experience as a Pre-Sales consultant or similar role for a minimum of three years
• Working in a SAAS organization is a must.
• Experience in dealing with large and mid size Enterprise customers in India.
• You possess a Degree in Computer Science, Engineering, or a related field.
• You possess strong problem-solving and prioritization skills.
• You have strong presentation skills.
• You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders
• LLMs, AI, ML, SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a must.
• Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required.
• This role requires fair amount of travel meeting your clients and working from the office location.