Premium Admin - Billing Specialist- US Insurance Operations

VOYA INDIA Overview

VOYA INDIA, formerly known as VFI SLK, is a technology-driven, business process transformation company, driving the evolution of the financial services customer experience through the art of technology, innovation, and human creativity. As a subsidiary of Voya Financial Inc, we are dedicated to delivering cutting-edge solutions to Voyas Health (employee benefits), Wealth (Retirement) and Investment Management Business. Our focus lies in crafting inventive customer-centric solutions by digitizing, automating, and optimizing technology and business processes. We are committed to fostering an environment that celebrates learning, growth and inclusivity while developing and deploying innovative and impactful solutions for Voya Financial Inc.

More information is available at : - www.voyaindia.com

US Health Care Insurance and Re-Insurance. We support clients in transaction processing and other back- end operations of Insurance plans.

Roles and Responsibilities

• Follow established billing procedures, policies, and internal controls
• Ensure accuracy of billing data including rates, volumes, coverage, and effective dates
• Process recurring, adhoc, and adjustment invoices as required
• Reconcile invoices, payments, and outstanding balances
• Investigate and resolve billing discrepancies, short payments, and overpayments
• Coordinate with internal teams or clients to resolve reconciliation issues
• Strict adherence to non-disclosure of client information by preserving client confidentiality
• Research on the queries/requests sent by the business partners/transaction processing/client support teams and replying to the same with minimum response time
• Work with onshore partners and build professional relationship
• Taking active participation in process improvements and automation
• Excellent process skills with ability to identify and prioritize high risk transactions
• Completing assigned responsibilities within defined SLAs

Skills & Required profile

• 4+ years of experience in in US Life Insurance/Health Care services
• Should be a Graduate
• Should have excellent communication and analytical skills
• Should be a self-starter, proactive and target oriented
• Strong proficiency in MS Excel (formulas, reconciliation, data validation)
• Should be flexible to work in night shifts and must extend when business required

Industry: US Life Insurance

Employment type: Full time