Post Sales Support / Customer Service Executive

Company Description

DigitalImpulse Online Private Limited is headquartered in Noida, India, and operates with a strong presence in the digital domain. Based in Noida, the company focuses on delivering professional and customer-centric online services. Known for its reliability and innovative solutions, the company continues to build its reputation as a dedicated service provider in the industry.

Role Description

This is a full-time on-site role for a Post Sales Support / Customer Service Executive located in Noida. The role involves managing customer queries, ensuring a high level of customer satisfaction, and participating in customer service improvement initiatives. The candidate will provide efficient support, resolve customer issues, and contribute to improving the overall customer experience.

Qualifications

• Strong interpersonal skills to effectively engage with customers and internal teams.
• Proficiency in Customer Support and Customer Service tasks to address queries and resolve concerns promptly.
• Capability in Customer Satisfaction and Customer Service Management to ensure a positive experience at all touchpoints.
• Excellent communication skills and attention to detail.
• Ability to work effectively in a collaborative, on-site environment.
• Prior experience in customer support or a related field is advantageous.
• Bachelors degree or equivalent is preferred but not mandatory.