Portfolio Delivery Executive - CMI

Wipro

2 - 5 years

Chennai

Posted: 10/02/2025

Job Description

Job Description

Job Description: Portfolio Delivery Executive

Location: Anywhere in India

The Portfolio Delivery Executive (PDE) role is a client’s trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth for a cluster of accounts.  This is a strategic role with 2 -in-a box positioning with Portfolio Account Executive. This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight.

In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role. 

R͏oles & Responsibilities

  • Delivery Excellence
    • Solution assurance (right solution is proposed to deliver in a profitable manner)​
    • Working closely with Portfolio Account Executives (PAE) to create new transformation agenda for the client.
    • Institutionalize delivery approach across SLs for all accounts in the portfolio.
    • Support & enable delivery excellence programs/initiatives to drive superior margins/client satisfaction. ​
  • Delivery Management
    • Client Trusted Advisor (CXOs/CxO-1) from an execution standpoint and lead cross-/upsell services.
    • Delivery led growth (leverage the existing Delivery Team’s and identify, drive large deals support) by positioning Wipro’s capabilities.
    • Enable, drive, and support the Change request process (must be able to package it across Service Lines)
    • Manage key customer relationships (CSAT), deep dive on customer feedback and support.
    • Track delivery escalation & enable resolution.
  • Delivery Operations
    • Represent One Wipro Delivery view to the customer and PAE. Owns end to end accountable for customer transformation/program outcome) delivery for the cluster of accounts in partnership with SL DMs
    • Leads and manages overall delivery for the cluster of accounts in partnership with DMs/delivery leads of SLs.
    • Drives accounts’ level forecasts, workforce strategy planning and execution in close partnership with GBLs and margin numbers

About Company

Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.

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