PM, New MOT Development, DSP Program Team
Amazon
2 - 5 years
Bengaluru
Posted: 3/21/2025
Job Description
Amazon is looking for a motivated individual for the profile of DSP (Delivery Service Provider) Program Manager for its India Transportation operations team.
As a Senior Program Manager, you will:
· Plan and Execute new MOT development (with focus on EV scale
- up) workstream for DSP partners
· Partner with tech organization on the business requirement documents (BRD)
.
Serve as gatekeeper in assigned process areas for the change management process
· Define the right process and work with stakeholders to establish the right process path
· Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
· Demonstrates discretion in coordination of project scoping and selection to align with business objectives
· Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
· Audits completed projects to verify sustained impact
This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience.
The individual will determine, then drive, any initiatives necessary to improve it.
It requires an individual to showcase judgment and execution skills to create sustainable process paths to improve customer experience.
The successful candidate will be a person who enjoys and loves working with data, collaborating with stakeholders to invent & simplify processes, understand tech systems, and would be able to design and define progress paths.
Key job responsibilities
Amazon is looking for a motivated individual for the profile of DSP (Delivery Service Provider) Program Manager for its India Transportation operations team.
As a program manager, you will:
· Plan and Execute new MOT development (with focus on EV scale
- up) workstream for DSP partners
· Partner with tech organization on the business requirement documents (BRD)
.
Serve as gatekeeper in assigned process areas for the change management process
· Define the right process and work with stakeholders to establish the right process path
· Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
· Demonstrates discretion in coordination of project scoping and selection to align with business objectives
· Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
· Audits completed projects to verify sustained impact
This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience.
The individual will determine, then drive, any initiatives necessary to improve it.
It requires an individual to showcase judgment and execution skills to create sustainable process paths to improve customer experience.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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