Platform Engineer – Vice President

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Job Overview

The CTS Enterprise Analytics Services (EAS) organization is actively recruiting for a strong Platform Engineer to work on a broad spectrum of engineering initiatives. EAS organization is driving enterprise-wide strategy of engineering and managing best in class data and analytics services including Big Data platforms, Spark services, AI & ML services, etc. The role requires a thought leader who can perform hands on work in partnership with key stakeholders, architects, engineers, data scientist and devops teams to engineer and deliver highly resilient solutions.

Responsibilities:

• Assess the current landscape and book of work, and partner with various teams to identify key areas for infrastructure automations, configuration management, monitoring, alerting, etc.
• Continuously work on designing and improving processes of detecting and responding to production service outages and build preventive solutions.
• Act as the subject matter expert in Site Reliability Engineering to help drive engineering vision set by EAS stakeholders.
• Produce availability and performance metrics for services and deliver processes to improve on major KPIs.
• Operationalize highly available services deployed across multi-region and multi-data center environments.
• Handle outages, perform root cause analysis, and provide architectural and engineering recommendations.
• Build internal knowledge base to educate partners and support teams.

Skills:

• Proven track record of system design experience with highly available platforms and services supporting various types of workloads.
• Experience in designing fail-over processes and solutions.
• Strong scripting skills – shell scripts, Python, Perl, etc.
• Experience with virtualization, containerization, and cloud technologies – Docker, Kubernetes and Cloud Service Providers e.g. GCP, AWS, etc.
• Analytical thinker able to assess various aspects to methodically arrive at a solution.
• Hands on experience in gathering performance metrics, troubleshooting, tuning, monitoring, etc.
• Experience with monitoring and logging solutions and frameworks e.g. OTEL, Grafana, Prometheus, Kibana, Splunk, etc.
• Hands on work on installing, configuring and troubleshooting Linux based environments.
• Experience in IaC and CI/CD tooling e.g. Terraform, Jenkins, Harness, etc.
• Strong knowledge of configuration management tools e.g. Ansible and/or Chef.
• Familiarity with GPU management in virtualized enterprise environments.
• Good understanding of security concepts and best practices.
• Excellent written and verbal communication skills.
• Good team player interested in sharing knowledge and cross-training other team members and shows interest in learning new technologies and products.
• Ability to work in a matrixed environment and follow procedures, processes and policies.
• Experience managing vendor interactions for troubleshooting sessions, enhancement requests, and guiding vendor roadmaps to meet Citi standards and functional requirements.

Self-starter who works with minimal supervision and can work in a team of diverse skills and geographies.

Skills: 

• Proven track record of designing and supporting highly available platforms and services supporting various types of workloads. 

• Experience in designing fail-over processes and solutions. 

• Strong scripting skills – shell scripts, Python, Perl, etc. 

• Experience with virtualization, containerization, and cloud service providers – VMware, Docker, Kubernetes, AWS, GCP, etc. 

• Analytical thinker able to assess various aspects of a work item to methodically arrive at a solution.  

• Individual with hands on experience in gathering performance metrics, troubleshooting, tuning, monitoring, etc.  

• Hands on work on installing, configuring and troubleshooting Linux based environments. 

• Expertise with infrastructure automation, build, and deployment technologies for IaC and CI/CD e.g. Terraform, Ansible, Harness, ArgoCD, etc.

• Good understanding of security concepts and best practices. 

• Strong experience with logging, monitoring, tracing, and visualization stacks e.g. ELK, Splunk, Grafana, etc.

• Excellent written and verbal communication skills.  

• Good team player interested in sharing knowledge and cross-training other team members and shows interest in learning new technologies and products.  

• Experience managing vendor interactions for troubleshooting sessions, enhancement requests, and guiding vendor roadmaps to meet Citi standards and functional requirements.  

• Self-starter who works with minimal supervision and is able to work in a team of diverse skills and geographies.