Platform Engineer

About AiSensy

https://aisensy.com/

AiSensy is a WhatsApp-led Customer Engagement, Marketing & Support Platform trusted by over 210,000+ businesses across India and globally. Built on top of the official WhatsApp Business API, AiSensy enables companies to drive conversions, automate customer journeys, and deliver exceptional experiences all through WhatsApp.

Awarded by Meta & WhatsApp for three consecutive years, We power 800+ crore WhatsApp messages every year, helping brands achieve 2580% of their revenue through WhatsApp-driven engagement. AiSensy is proudly trusted by leading names like Tata Business Hub, WIPRO, Hindalco, Adani, Justdial, CEAT, Berger Paints, PhysicsWallah, Asian Paints and many more.

With rapid product innovation, a fast-growing team, and a strong partner ecosystem, AiSensy is redefining how modern businesses connect with their customers driving higher engagement, conversions, and retention with every message.

About the Role

We are looking for a Platform Engineer with 3+ years of experience who will play a critical role in scaling and strengthening AiSensys core infrastructure. You will work on cloud architecture, automation, performance optimization, and system reliability to ensure our MERN-based platform remains secure, highly available, and efficient as we grow.

This role is ideal for someone who thinks in systems, prioritizes automation, and enjoys

solving complex scalability challenges in production environments.

Key Responsibilities

Infrastructure & Scalability

Design and maintain scalable infrastructure on AWS

Optimize system performance, availability, and fault tolerance

Improve API reliability, database efficiency, and caching strategies

Architect infrastructure to support distributed and high-throughput systems

DevOps & Automation

Build and manage CI/CD pipelines for smooth and reliable deployments

Implement Infrastructure as Code (Terraform / CloudFormation preferred)

Manage containerized applications using Docker and Kubernetes

Automate environment provisioning and deployment workflows

Cloud & Reliability Engineering

Work extensively with AWS services such as EC2, ECS/EKS, RDS, S3, IAM, and

CloudFront

Configure load balancing, auto-scaling, and caching layers (Redis)

Implement monitoring, logging, and alerting systems (CloudWatch, Prometheus,

Grafana, etc.)

Lead troubleshooting, incident response, and root cause analysis

Security & Best Practices

Implement infrastructure security best practices

Manage IAM roles, access controls, and secrets management

Improve system resilience and disaster recovery readiness

Tech Stack

Frontend: React.js

Backend: Node.js (Express)

Database: MongoDB

Cloud: AWS

DevOps Tools: Docker, Kubernetes, CI/CD pipelines

Caching & Messaging: Redis, SQS/Kafka (preferred)

Required Qualifications

3+ years of experience in Platform Engineering, DevOps, or SRE roles

Strong hands-on experience with AWS

Experience managing production-grade applications

Hands-on experience with containerization and CI/CD pipelines

Strong understanding of system design, networking, and cloud security

Experience supporting and scaling SaaS products

Good to Have

Experience with microservices architecture

Exposure to high-traffic or distributed systems

Cost optimization experience in cloud environments

Familiarity with GitOps workflows

Why Join AiSensy?

Work on scaling infrastructure for a rapidly growing SaaS platform

High ownership and direct impact on product reliability

Collaborative, engineering-first culture

Fast growth opportunities in a high-performance environment