Pet Relocation Operations

Company Description

Carry My Pet, an initiative of DBB Worldwide Private Limited, specializes in ensuring the safe and comfortable relocation of pets directly to your doorstep. Recognizing the complexities of pet transfer, including certification and procedures, the company provides a seamless experience. The team of experts ensures a hassle-free process and strives to make every pet's journey a smooth and delightful experience.

Role Description

This is a full-time, on-site Junior Pet Relocation Operations role based in New Delhi . The individual will manage pet relocation processes, coordinate with clients and service providers, and oversee end-to-end logistics. Responsibilities include facilitating pet transport documentation, ensuring compliance with regulations, addressing customer queries, and providing excellent customer service. Collaboration with internal teams and external stakeholders will also be integral to the role.

Qualifications

• Coordinate all logistics for pet relocations including flights, permits, transport, and documentation.
• Communicate with airlines, transport partners, vet clinics, and government bodies to arrange travel.
• Ensure timely completion of all documentation like health certificates, NOCs, and travel permits.
• Keep clients updated on their pets journey and offer reassurance and clarity at every step.
• Monitor live pet shipments and ensure timely, secure delivery.
• Proactively resolve any travel disruptions or emergencies with empathy and quick decision-making.
• Maintain organized records of every move - expenses, timelines, and communication logs.

Must-Have Qualifications

• Strong organizational and time-management skills
• Excellent verbal and written communication
• Ability to multitask and work under pressure