Personal Banker
Yes Bank
1 - 6 years
Bengaluru
Posted: 4/22/2025
Job Description
Responsibilities 1. Account Opening & Maintenance:
Run the processes for account opening, account maintenance & account
closure related formalities as per YBL process
Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s
delivery standards are met in achieving total customer satisfaction. e.g. timely
checking of account opening documentation, opening of Accounts etc.
Ensure adherence to process & documentation standards
(e.g.,forms/checklists, welcome calling, approvals, etc.)
Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc.
where required
Maintain strict vigilance on the quality of forms and documentation provided
Ensure timely follow up with Sales RMs of all BUs for resolution of any
outstanding deferrals.
2. Transactions Related:
Ensure proper scrutiny of all transactional documents submitted by the
customer vis-à-vis branch checklist to ensure all that all necessary documents are
submitted by the customer.
Address all transaction related enquiries i.e. pre, during & post transaction
processing & escalations
Ensure strong monitoring of all transactions
3. Service & Quality:
Ensure that all people, process, data & systems in the branch are well attended
to deliver consistent & superior levels of service to all customers.
Ensure that adequate records & data pertaining to customer queries and
complaints is maintained & analysed for achieving greater process efficiency
Ensure daily / weekly monitoring & analyses of various data points & reports
that have bearing on Customer Service & process adherence.
Play a pro-active role in new products, processes or systems roll out impacting
the clients
Coordinate with relationship managers and meet / interact with key clients on
a periodic basis to stock take on service levels and customer satisfaction.
Ensuring collection of CSS forms on periodic basis and sent to NOC.
Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set
quality parameters conforming to the standards.
4. Audit & Compliance:
Responsible to follow all process, policies as per guidelines & audit rating of
the branch
Ensure comprehensive compliance with all internal, regulatory and statutory
requirements as relevant for various product and services from a branch
perspective
Attend to any audit findings and resolve them immediately as applicable
5. Others:
Maintain highest levels of discipline (punctuality, attendance, grooming
standards etc) in the office
Ensure timely escalation of issues that is impacting business and possible
solutions to address the concerns to the BSDL.
Manage Local Vendors /agency relationships to ensure smooth execution of
transaction
Responsible for Branch upkeep & maintenance and control over the cost
Must be thorough with banking processes, regulations & guidelines across
retail products.
Comply with bank policies and procedures to ensure safety and security of
bank's and customer's assets
Expected
Candidate
Age: Minimum 21 to Maximum 28 years
Profile
Education:
Graduate, (Post Graduate preferred)
AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an
added advantage
Past Experience:
1-6 years of work experience in Banking or Financial Services
Other Aspects / Skills:-
Should be very proficient with use of Banking Software Systems
Should score at least 6 on 10 in proficiency with MS Excel and Communication
skills
Overall Personality Must be Good & befitting the stature of the role
Must be a person who has strong sense of personal accountability, takes
initiative & has tremendous positive energy/enthusiasm
Ability to balance various priorities & accomplish multiple tasks in parallel
About Company
Yes Bank is a private Indian bank offering retail, corporate, and digital banking services. After undergoing financial restructuring, it’s focused on stability and growth. The bank provides various services including loans, deposits, and digital payments.
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