Personal assistant /operations executive

Company Description

Sero, a renowned fashion brand for men since 1971, embodies the philosophy of being Self Made. Dedicated to the spirit of individuality and independence, Sero offers a comprehensive range of high-quality shirts, trousers, and denim that reflect the style and resilience of modern men. Over the years, Sero has set a benchmark in mens fashion with its commitment to craftsmanship and trendsetting collections. By aligning with contemporary values, Sero continues to inspire the Self Made attitude in fashion-forward individuals.

About the Role

We are looking for a reliable and detail-oriented personal assistant to support business operations as well as day-to-day coordination for the founder. The role involves working on Ginesys ERP/POS, managing Shopify backend operations, and handling routine personal and business tasks. This role requires strong follow-up skills, comfort with systems, and the ability to manage multiple responsibilities smoothly.

Key Responsibilities

ERP / POS Operations

• Create and manage sales orders, invoices, GRNs, and stock transfers
• Maintain and update inventory, pricing, and item masters
• Coordinate with stores, warehouse, and accounts teams for data accuracy
• Prepare basic reports such as sales, stock, and pending orders
• Ensure timely updates and clean data in Ginesys

Shopify Backend Management

• Manage online orders, cancellations, refunds, and fulfillment status
• Upload and update products, prices, inventory, and images
• Coordinate with logistics partners and internal teams for dispatch
• Track daily online sales and flag issues proactively
• Assist with basic backend website tasks (no coding required)

Business & Personal Assistance

• Manage calendars, reminders, follow-ups, and task tracking
• Coordinate meetings, calls, and vendor or customer follow-ups
• Handle documentation, data entry, and file organization
• Support ad-hoc tasks to ensure smooth daily operations
• Act as a coordination point between different teams

Skills & Requirements

• Prior experience with ERP
• Hands-on experience with Shopify backend
• Comfortable with Excel or Google Sheets
• Strong follow-up skills and attention to detail
• Clear written and verbal communication
• Ability to multitask and manage priorities
• Trustworthy, organized, and process-oriented

Good to Have

• Experience in apparel, retail, or D2C businesses
• Basic understanding of inventory and order lifecycle
• Familiarity with tools like WhatsApp Business, Google Drive, and task management tools

What This Role Is / Is Not

• High-ownership, high-visibility role
• Mix of structured system work and dynamic daily tasks
• Not a purely clerical or data-entry-only role
• Not a sales or marketing role