Job Description

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.  
 

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• Identify and analyze potential performance impact based on project scope

• Identify performance test approach

• Creation and maintenance of Performance Paper Scripts/Use Cases for the Application(s) under testing

• Coordination of Performance environments tasks for the Application(s) under testing

• Coordination of Performance test data tasks for the Application(s) under testing

• Execute manual test scripts for Early Performance Test

• Coordination of the Performance testing cycles for the Application(s) under testing

• Provide application support to PCoE

• Performance status reporting for the Application(s) under testing

• Relevant 5+ years work experience as a Testing Specialist with an understanding across multiple IT disciplines

• Strong knowledge and understanding on Performance Test methodology and approach

• 3+ years of experience in performance testing

Strong written and oral communication, facilitation, and negotiation skills

• Detail oriented, well organized and resourceful in issue resolution

• Strong reporting, decision making, analytical and problem solving skills

• Proactive team player with effective time management skills; ability to work independently, manage multiple deadlines/projects and keep key players informed

• Demonstrated relationship management and leadership skills with a superior ability to make things happen through the use of influence and negotiation with all levels of management

• Ability to anticipate and respond to the needs and concerns of others

• Business knowledge of one or more TDCT applications

 

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Deliver

No	Performance Parameter	Measure
1	Process	No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2	Team Management	Productivity, efficiency, absenteeism
3	Capability development	Triages completed, Technical Test performance