Performance Associate

Skill required: Employee Services - Succession Planning
Designation: Performance Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management In Succession Planning you will need to identify and prepare employees who qualify to succeed key players within the top management when their terms end using a combination of mentoring, training and job rotation.
What are we looking for? "Clear written and verbal communication skills. Critical thinking and problem solving skills. Detail oriented with high accuracy." Global design, Localization, Testing, Standard Operating build experience
Roles and Responsibilities: Ensure and maintain the security and confidentiality of client data. Manage workflow of cases effectively and take remedial action or escalate as necessary Update client applications accurately and quickly in accordance with the appropriate User Guides. Understand and adhere to Accentures processes and working methods in Performance Services Understand relevant HR and Safety legislation as appropriate and be able to use to manage cases and inform clients Understand the full range of related work areas in Performance and Advisory Services and how these can assist in case management Manage client relationships to agreed satisfactory outcome of cases Understand clients policies and procedures relating to Performance Services Ensure and apply the measures required to maintain the data security of all Accentures and its clients data. Understand and act in compliance with Accenture and its clients policies and procedures with regard to Data Protection. Have customer facing experience & experience of using telephony to speak with clients. Help Client with Evaluation process & resolving errors Must have clear understanding of the existing performance metrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads. Provide support to Client in terms of goal setting & any Admin help pertaining to it Ensure Customer Satisfaction Participate in Team building activities. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls