Job Summary
Join our dynamic team as a Policy Servicing Executive where you will play a crucial role in managing and maintaining policy records. With a focus on accuracy and efficiency you will ensure seamless policy servicing operations. This role requires excellent communication skills and proficiency in MS Office with a preference for candidates familiar with Property & Casualty Insurance.
Responsibilities
- Manage and maintain accurate policy records to ensure seamless operations in policy servicing.
- Communicate effectively with clients and internal teams to resolve policy-related queries and issues.
- Utilize MS Office tools to create update and manage policy documents and reports.
- Collaborate with team members to ensure timely processing of policy changes and renewals.
- Analyze policy data to identify discrepancies and implement corrective actions.
- Provide exceptional customer service by addressing client inquiries and concerns promptly.
- Support the team in achieving departmental goals and objectives through efficient policy management.
- Ensure compliance with company policies and industry regulations in all policy servicing activities.
- Participate in training sessions to enhance knowledge of Property & Casualty Insurance.
- Contribute to process improvement initiatives to enhance policy servicing efficiency.
- Maintain confidentiality of client information and adhere to data protection guidelines.
- Assist in the preparation of policy-related presentations and reports for management review.
- Adapt to night shift work schedule to meet the demands of global clients. Qualifications
- Demonstrate proficiency in English communication to effectively interact with clients and colleagues.
- Exhibit strong skills in MS Office applications for efficient policy documentation and reporting.
- Possess a basic understanding of Property & Casualty Insurance which is advantageous.
- Show willingness to learn and adapt to new processes and industry trends.
- Display attention to detail and accuracy in managing policy records.
- Demonstrate problem-solving skills to address policy discrepancies and client concerns.
- Exhibit teamwork and collaboration skills to support departmental objectives.
Certifications Required
Microsoft Office Specialist Certification