People Success Manager

Role Purpose

The People Success Manager is responsible for acquiring the right talent, enabling continuous learning and motivation, ensuring people feel cared for, and maintaining strong people-process discipline. The role ensures that teams perform consistently, improve continuously, and operate with high standards of delivery, compliance, and professionalism.

One-Line-Definiton: People Success Manager Owns talent acquisition, learning and motivation, people care, performance management, and compliance hygiene to enable high-quality delivery and a strong culture.

Key Responsibilities

1. Talent Acquisition & Onboarding

Own end-to-end talent acquisition qualitatively across roles and levels on-time.

Partner with leadership to define hiring needs and success profiles

Drive structured interviews, selection, and onboarding for faster productivity and cultural alignment

2. People Development & Continuous Learning

Build a culture of continuous upskilling and learning

Identify capability gaps and coordinate training, mentoring, and learning initiatives

Encourage ownership of growth while providing structured development support

3. Motivation, Engagement & People Care

Engage regularly with team members to understand motivation, challenges, and aspirations

Ensure employees feel supported, valued, and cared for

Drive recognition, feedback, and engagement initiatives

Act as a trusted point of contact for people-related concerns

4. Performance & Delivery Enablement

Support managers in running the Performance Management System (PMS)

Ensure goal setting, reviews, feedback, and development plans are completed on time

Reinforce accountability and delivery standards across teams

5. Compliance, Process Hygiene & Reporting

Ensure timely and accurate timesheet submissions across teams

Track and follow up on weekly reports and delivery updates

Ensure Client Value Notes are prepared and shared fortnightly

Monitor adherence to internal processes, reporting cadences, and discipline standards

Share consolidated people and compliance dashboards with leadership

6. HR Operations & Administration

Manage HR policies, documentation, payroll coordination, and statutory compliance

Maintain employee records and ensure overall HR process hygiene

Ensure smooth execution of all people-related administrative activities

What Success Looks Like?

Right talent is hired with speed and cultural fit

Employees continuously upgrade skills and improve delivery quality

Teams are motivated, engaged, and emotionally connected to the firm

Strong discipline in timesheets, reports, PMS, and client value communication

HR is seen as a people success and execution enabler, not a control function