People success Lead

The People Success Lead at GreyLabs is a builders role at its core.

This role sits at the intersection of People Operations and People Partnering, designed for someone who enjoys building from scratch, iterating fast, and owning outcomes end-to-end.

Youll work closely with the Director - People & Culture to co-create people systems, processes, and experiences that support GreyLabs rapid growth and evolving culture.

This is a role for someone who enjoys thinking, building, scrapping, rebuilding, and improving - continuously.

What Youll Do:

People Operations & Core Foundations

• Own and run end-to-end People Operations across the employee lifecycle (onboarding, documentation, HRIS, policies, exits)
• Build, document, and scale HR processes, SOPs, and internal playbooks
• Partner with Finance and external vendors on payroll, benefits, and statutory compliance
• Ensure data accuracy, operational hygiene, and seamless execution

People Partnering & Employee Experience

• Act as a trusted people partner to managers and teams
• Support performance conversations, feedback cycles, and team effectiveness
• Drive engagement initiatives, employee listening, and culture programs
• Be a strong point of contact for employee queries, context, and resolution

Communication, Creativity & Enablement

• Create internal communication assets, decks, and people playbooks
• Use tools like Canva (or similar) to design clear, engaging, and effective content
• Simplify complex people processes into easy-to-use guides for employees and managers

Thought Partnership & Ownership

• Brainstorm, challenge ideas constructively, and co-build solutions
• Bring structured thinking, creativity, and execution rigour to people challenges

Who This Role Is For

• 3 - 7 years of experience in People Ops, HR Ops, or HRBP roles
• Prior experience in startups or high-growth environments is a strong plus
• Someone who enjoys building before polishing
• Comfortable working without rigid playbooks
• High ownership mindset with strong execution capability
• Creative thinker with solid operational fundamentals
• Clear, empathetic, and practical communicator

What Will Help You Thrive at GreyLabs

• Comfort with ambiguity and fast-moving environments
• Ability to manage multiple priorities and switch contexts easily
• Strong judgement and decision-making skills
• Bias for action and continuous improvement
• Genuine interest in building meaningful employee experiences