People & Performance Manager - Hospitality

Role Overview

Paschion Restaurants [Call Chotu] is building a structured, audit-driven performance culture across its growing portfolio of brands.

We are hiring aPeople & Performance Manager Hospitalityto own and institutionalize:

• Performance Audits
• Peer-to-Peer & 360 Assessments
• Taste Audits
• Mystery Audits
• Leadership Evaluations
• SOP & Service Compliance

This is a governance and accountability role not traditional HR.

You will act as the independent performance lens of the organization.

Core Responsibilities

1. Performance & Leadership Audits (Primary Responsibility)

• Conduct structured monthly and quarterly outlet audits.
• Evaluate:
• Restaurant Manager leadership effectiveness
• Kitchen Head operational discipline
• Team morale & culture
• SOP compliance
• Create standardized scoring frameworks.
• Present structured audit reports with action plans to Founders & Ops Head.
• Track closure of audit observations.

2. Peer-to-Peer & 360 Assessments

• Design and execute:
• Peer reviews
• Upward feedback (team manager)
• Cross-functional feedback
• Maintain anonymity and fairness.
• Identify behavioral gaps and leadership blind spots.
• Convert qualitative insights into measurable development plans.

3. Taste Audits & Product Consistency

• Coordinate regular blind taste audits across brands.
• Standardize taste scoring formats.
• Identify product inconsistency trends.
• Work with central kitchen / chefs to ensure correction.
• Track improvement cycles.

4. Mystery Audits & Service Evaluation

• Design and manage mystery audit programs.
• Evaluate:
• Service behavior
• Grooming standards
• Upselling discipline
• Order accuracy
• Guest experience
• Analyze audit trends outlet-wise.
• Recommend corrective training and accountability measures.

5. Performance Review & Improvement Systems

• Own structured quarterly review cycles.
• Integrate:
• Revenue performance
• Staff cost %
• Attrition
• Audit scores
• Behavioral competencies
• Design and monitor Performance Improvement Plans (PIPs).
• Ensure follow-through.

6. Data & Reporting

• Build audit dashboards.
• Maintain leadership performance scorecards.
• Present quarterly performance summary reports.
• Highlight risk zones early.

Ideal Candidate Profile

Experience

• 610 years in HR / Talent / Audit / Operations roles.
• Strong preference for hospitality, QSR, retail chain experience.
• Prior exposure to audit-based performance systems preferred.

Capabilities

• Highly observant and detail-oriented.
• Strong documentation and reporting skills.
• Comfortable giving tough, structured feedback.
• Balanced can enforce accountability without damaging morale.
• Data-aware and process-driven.

KPIs for This Role

• 100% audit coverage across outlets.
• Improvement in mystery audit scores.
• Reduction in product inconsistency reports.
• Reduction in attrition.
• Improvement in leadership performance ratings.
• Increase in internal promotions.

What This Role Is Not

Not payroll-focused

Not recruitment-heavy

Not compliance administration

This role exists to raise standards and protect brand quality.