People Cloud Customer Support

Role description

Functional Support 

• Perform detailed business impact analysis for campaign and customer data issues. 
• Provide techno-functional support for transactional template management and campaign data segregation. 
• Maintain and optimize data aggregations to support customer segmentation and targeting. 

Incident Management 

• Troubleshoot and resolve platform/application issues related to configuration and integrations. 
• Collaborate with internal teams and external partners to ensure timely resolution of incidents. 

Service Requests 

• Execute configuration changes for new integrations, email management, and template creation. 
• Support business teams with platform setup and customization requests. 

Problem Management 

• Conduct Root Cause Analysis (RCA) for recurring incidents and document findings. 
• Recommend and implement preventive measures to reduce future occurrences. 

Monitoring 

• Monitor APIs, workflows, and data extracts to ensure platform performance and data accuracy. 
• Proactively identify and address anomalies or performance issues. 

Data Fixes 

• Perform data corrections and compliance-related updates, including DSAR (Data Subject Access Requests). 

Enhancements 

• Support onboarding of new partners and connectors. 
• Assist in the development and deployment of new dashboards and reporting tools. 

Required Skills & Qualifications: 

• Bachelor’s degree in Computer Science, Information Systems, or a related field. 
• 3+ years of experience in software support customer data platforms Epsilon PeopleCloud. 
• Strong understanding of customer data management, campaign operations, and platform configuration. 
• Experience with incident and problem management tools (e.g., ServiceNow, Jira). 
• Familiarity with API monitoring, workflow automation, and data extract processes. 
• Excellent analytical, communication, and collaboration skills

Skills

Mandatory Skills : People Customer Cloud