Pega CDH
TCS
4 - 8 years
Chennai
Posted: 01/03/2025
Job Description
| Must-Have** (Ideally should not be more than 3-8) • Experience in Pega Decisioning and Marketing. • Experience in implementing Pega Decisioning rules, Strategies, engagement policies, constraints, and channel configuration. • Deep understanding of contact strategy, customer life cycle , Campaign Management (Up sell, Cross sell, Retention, etc) • Implement Pega’s marketing solution, with a focus on outbound, inbound and real-time interactions etc. • Working technical knowledge of integration (SOAP & REST) strategies, including web services • Create marketing campaign functional requirements (such as segment identification, campaign steps, control groups, and contact frequencies) • Decisioning rules, declarative rules, Flows, Activates and Agents, file listeners • Experience with PDC and Log Analyzer. Knowledge on Kibana added advantage. • Experience with JIRA preferred. • Experience with Incident management, performance tuning. Good-to-Have Domain: Telecom Tools: JIRA, Kibana,PDC and log analyzer SN Responsibility of / Expectations from the Role 1 • Superior written and oral communication and listening skills. • Excellent technical architecture and technical support documentation skills. • Strong interpersonal and consultative skills. • Strong facilitation and consensus building skills • Ability to conduct research into emerging technologies and trends, standards, and products as required. • High level of professionalism, integrity and commitment to quality • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Ability to break up complex architecture designs into phased approaches. • Experience working in a team-oriented, collaborative environment. |
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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