Job Summary
We are seeking a dedicated Policy Servicing Professional with 1 to 2 years of experience to join our team. The ideal candidate will have strong proficiency in MS Excel and a background in Property and Casualty Insurance is a plus. This hybrid role requires working night shifts offering a dynamic work environment to enhance your skills and contribute to our companys success.
Responsibilities
Manage and process policy servicing requests efficiently to ensure client satisfaction.Utilize MS Excel to analyze and report data accurately supporting decision-making processes.Collaborate with team members to streamline policy servicing operations and improve workflow.Ensure compliance with company policies and industry regulations in all servicing activities.Address client inquiries and resolve issues promptly to maintain high service standards.Monitor policy changes and updates ensuring accurate documentation and communication.Support the development of new policy servicing procedures to enhance operational efficiency.Provide insights and recommendations based on data analysis to optimize servicing strategies.Coordinate with internal departments to ensure seamless policy servicing and client support.Maintain up-to-date knowledge of industry trends and best practices in policy servicing.Assist in training new team members on policy servicing processes and tools.Contribute to team meetings and discussions offering ideas for continuous improvement.Adapt to changing priorities and tasks in a fast-paced hybrid work environment.
Qualifications
Demonstrate proficiency in MS Excel including advanced functions and data analysis.Possess strong problem-solving skills with attention to detail and accuracy.Exhibit excellent communication skills for effective client and team interactions.Show familiarity with Property and Casualty Insurance enhancing domain understanding.Display ability to work independently and collaboratively in a hybrid setting.Have experience in night shifts ensuring flexibility and adaptability.Bring a proactive approach to learning and applying new skills and knowledge.
Certifications Required
Microsoft Office Specialist: Excel Certification