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PE-CX-Multi Channel Helpdesk

Cognizant

2 - 5 years

Hyderabad

Posted: 05/08/2025

Job Description



Job Summary

Join our dynamic team as a Multi Channel Helpdesk professional where you will utilize your skills in MS Excel and contribute to enhancing customer experiences. With rotational shifts and a work-from-office model you will play a crucial role in supporting our operations and ensuring seamless communication across channels. Your expertise will drive efficiency and improve service delivery.


Responsibilities

  • Provide exceptional support to customers through various communication channels ensuring timely and accurate responses
  • Utilize MS Excel to analyze data and generate reports that enhance decision-making processes
  • Collaborate with team members to identify and resolve technical issues improving overall service quality
  • Assist in the development and implementation of strategies to optimize helpdesk operations
  • Monitor and evaluate helpdesk performance metrics to ensure alignment with company goals
  • Engage with customers to understand their needs and provide tailored solutions that enhance satisfaction
  • Maintain up-to-date knowledge of industry trends and best practices to continuously improve service delivery
  • Support email marketing initiatives by providing technical assistance and troubleshooting
  • Contribute to display advertising projects by offering insights and technical expertise
  • Ensure compliance with company policies and procedures in all helpdesk activities
  • Participate in training sessions to enhance skills and knowledge relevant to the role
  • Foster a collaborative work environment that encourages innovation and teamwork
  • Drive continuous improvement efforts by identifying areas for enhancement and implementing solutions. Qualifications
  • Demonstrate proficiency in MS Excel including data analysis and report generation
  • Possess strong communication skills in English both written and spoken
  • Experience in display advertising and email marketing is a plus
  • Ability to work effectively in rotational shifts and adapt to changing priorities
  • Strong problem-solving skills and attention to detail
  • Ability to collaborate with team members and contribute to a positive work environment
  • Eagerness to learn and stay updated with industry trends and technologies.

    • Certifications Required

  • Microsoft Office Specialist: Excel Certification

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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