Job Summary
Join our team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and ensuring seamless service delivery. This hybrid role requires you to work night shifts providing support to our clients with a focus on the payer domain. With a minimum of 0 to 1 year of experience you will be instrumental in resolving customer queries and contributing to our companys success.
Responsibilities
Provide exceptional customer service by addressing inquiries and resolving issues efficiently during night shifts.Collaborate with team members to ensure a seamless service delivery experience for all customers.Utilize technical skills to troubleshoot and resolve customer issues related to our services.Maintain accurate records of customer interactions and transactions for future reference.Communicate effectively with customers to understand their needs and provide appropriate solutions.Assist in the development and implementation of customer service policies and procedures.Monitor customer feedback and suggest improvements to enhance service quality.Work closely with the payer domain team to ensure alignment and consistency in service delivery.Participate in training sessions to stay updated on product knowledge and service techniques.Support the team in achieving customer satisfaction targets and service level agreements.Contribute to the continuous improvement of customer service processes and practices.Ensure compliance with company policies and industry regulations in all customer interactions.Demonstrate a proactive approach in identifying potential issues and providing solutions.
Qualifications
Possess strong communication skills to effectively interact with customers and team members.Exhibit problem-solving abilities to address and resolve customer issues promptly.Display a customer-centric mindset with a focus on delivering high-quality service.Have a basic understanding of the payer domain to support relevant customer inquiries.Show willingness to work night shifts in a hybrid work model.Demonstrate adaptability to changing customer needs and service requirements.Maintain a positive attitude and professional demeanor in all customer interactions.
Certifications Required
Certified Customer Service Professional (CCSP)
