PD-OTC (Healthcare collections)

Responsibilities

Contacting payors to collect on outstanding claims
Research claim denials on behalf of our clients, make determination on proper next step for claim resolution
Update, correct and rebill medical claims according to proper billing guidelines
File Appeals for AR Denial and Auth Denials
Attention to Detail and Accuracy.
System savvy Multi applications.
Process Daily Correspondence (Mail, Fax, and Emails)
Provides assistance/resolution to clients inquiries
Supports and assists team members
Maintain a current working knowledge of all healthcare related issues and regulations
Documents response activities to patient claim inquires following Genpact client guidelines and system tasks and notes
Performs other related projects and duties as assigned

Candidate will work closely with Internal and External Customers in a friendly and professional manner.

PC literate
Excel knowledge is required
Detail oriented and highly organized
Ability to meet deadlines
Articulate with good telephone skills and etiquette
Must be able to work on multiple tasks/projects simultaneously
Accounts receivable or collections background in a Health Care related field is a plus.
Relevant years of experience in US healthcare is a plus.
US healthcare DME experience is a plus

Minimum Qualifications

Preferred Qualifications