PD-OTC
Genpact
2 - 5 years
Kolkata
Posted: 9/3/2024
Job Description
Responsibilities
• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
• Cash management including detailing, application, transfers, write-off etc.
• Make collection to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
• Inbound & outbound calling
• Provide payment plans basis customer requirement
Qualifications
Minimum qualifications
• B.Com
• Proven experience!
• Ability to exercise sound judgement and decision-making skills
• Excellent written and verbal communication and comprehension skills
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
Preferred qualifications
• Good customer handling skills
• High Energy level!
• Good knowledge of Excel
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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