PD- OTC
Genpact
2 - 5 years
Bengaluru
Posted: 3/5/2025
Job Description
Responsibilities
Manage the OTC collections portfolio and maintain strong customer relations.
Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.
Sending reminders and follow up as per client aligned collection strategy.
Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.
Research any fully open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.
Extract invoice level details from customer portal and other available sources to capture invoice level details.
Analysis customer behavior and trend to manage portfolio well and to seek required support.
Candidate would be responsible for managing high volume accounts per month.
Perform regular reconciliations of general ledger accounts to ensure accuracy and completeness.
Investigate and resolve discrepancies between general ledger accounts and subsidiary ledgers.
Prepare and review reconciliation reports, ensuring they are accurate and timely.
Coordinate with other departments to gather necessary information for reconciliation and resolve any issues.
Assist in month-end and year-end closing processes by preparing necessary journal entries and ensuring all reconciliations are completed.
Ensure compliance with accounting policies, procedures, and regulatory requirements.
Provide support during internal and external audits by preparing required documentation and responding to auditor inquiries.
Recommend improvements to reconciliation processes and internal controls.
Maintain all relevant systems and tables with valid information.
Must demonstrate a high level of self-motivation, energy, and flexibility.
Research any full open invoices which customers have disputed.
Support team priorities and initiatives and effectively manage workload.
Assist in SOP (Standard Operating Procedures) creation and updating.
Deliver the required data for audit purposes.
Making the accounting process controls established through the internal policies.
Ensure Key Metrics are met, and service is delivered to end users as expected.
Daily usage of clients tools for the assigned activities.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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