PD, Customer Service

Responsibilities

• You should respond to customer queries and concerns
• You should provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and call out product bugs
• Provide excellent customer service to our customers
• You should be responsible to demonstrate capacity for critical thinking and analysis.
• You should be responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Minimum Qualifications

• Any graduate degree or equivalent with an excellent academic record
• Meaningful work experience
• Excellent Interpersonal Skills

Preferred Qualifications

• Relevant experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)
• Good attention to detail