Payroll Operations Specialist

Company Overview:

Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company and we are using the latest innovative technologies to disrupt the workforce industry.

Job Summary

The Payroll Operations Specialist at Workspend serves as the primary point of contact (POC) for employees and contractors from the offer stage through the entirety of their engagement with the company. This role focuses on employee experience, payroll-related support, and operational coordination, acting as a trusted liaison between employees, the Managed Service Provider (MSP), and the onboarding team. While the role requires strong payroll knowledge, it does not involve managing or processing payroll transactions.

Key Responsibilities

• Serve as the primary point of contact for employees and contractors throughout their lifecycle, from offer presentation through offboarding
• Present and explain employment offers, including pay-related details, benefits, and employment terms
• Respond to employee and contractor inquiries related to payroll, compensation, timekeeping, and employment concerns
• Act as a liaison between the MSP, onboarding team, and internal stakeholders to ensure smooth onboarding and ongoing support
• Provide guidance and counseling to contractors regarding employment-related questions and concerns
• Support employee relations by addressing issues professionally, confidentially, and in alignment with company policies
• Ensure accurate communication and documentation related to payroll-adjacent processes and employee records
• Escalate payroll processing issues to the appropriate payroll team or vendor when necessary
• Contribute to continuous improvement of payroll operations and employee experience processes

Qualifications

• 35 years of experience in payroll operations, HR operations, or employee lifecycle support.
• Strong understanding of payroll concepts, employment terms, and contractor engagement models.
• Experience serving as a primary point of contact for employees or contractors throughout the employment lifecycle.
• Proven ability to support employee relations, address concerns, and provide guidance in a professional and confidential manner
• Experience working with MSPs, onboarding teams, or third-party vendors preferred
• Excellent verbal and written communication skills with a strong customer-service mindset
• High attention to detail and ability to manage sensitive and confidential information
• Strong organizational and problem-solving skills with the ability to manage multiple priorities
• Ability to work in USA Eastern Timing (EST).

Workspend is an EEOE. Workspend offers an entrepreneurial culture and endless opportunity to grow for the right and motivated individuals. Looking for candidates who are driven and are looking to grow to next level in their careers. Should be responsible and take ownership.

Apply Now or Reach Out for More Details!

Contact: Saurabh Mishra " Email: saurabh.m@workspend.com