Payroll implementation

About Darwinbox:

Darwinboxis Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Job Description

Responsibilities:

Understand clients business processes and configure the payroll module for their needs.

Lead end-to-end payroll implementation projects across multiple APAC countries (e.g., India, Singapore, Malaysia, Thailand, Philippine. etc.).

Recommend best people practices aligned with client business needs

Assist the product implementation team during the implementation process in coordination with the client teams to ensure successful go-live(at the customer site if required)

Support clients during critical Payroll events like Appraisal, Increments etc.

Support clients to resolve queries on Payroll, as and when required

Testing and developing new enhancements for the payroll module and coordinating with the development team

Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Required Skills & Qualifications:

• 3+ years of experience in payroll implementation or payroll operations, preferably covering APAC countries.
• Strong understanding of regional statutory compliance (PF, ESI, tax, superannuation, CPF, etc.).
• Hands-on experience with payroll systems such as Workday, SAP SuccessFactors, ADP, Oracle HCM, or similar.
• Excellent analytical, problem-solving, and project coordination skills.
• Ability to work in a fast-paced, multicultural environment with multiple time zones.