Payments Lifecycle

Introductory market language

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job Summary

As a Payments Lifecycle Manager within our CICS Custody Operations team, you will be responsible for managing the Authentication function for flawless delivery, accountable for proper change management & process improvement. This role provides an opportunity to lead and innovate in a dynamic business environment, promoting change and enhancing controls while delivering outstanding customer experience.

Job Responsibilities

• Execute of daily business as usual (BAU) tasks/activities in the most efficient and highly control framework oriented environment
• Exhibit knowledge on Signature Validation for Trade/ Payment instructions received from Clients
• Clarify about beneficiary account details to verify during Callback for Outgoing payments from JPM
• Publish / Review of Daily/weekly performance metrics pertaining to the function and to identify and track reasons for deviation from agreed levels or expected behaviour
• Ensure follow up and escalate for all ageing items.
• Ensure timely review and certification of CFS Middle Office Authentication function Procedures, Operating Service Agreements and Business Resiliency plans
• Review and improve on productivity benchmarks on an ongoing basis
• Participatein multiple forums such as Product, Client Service, Strategy to analyse the impact basis market changes and to drive Tech Initiatives to meet client expectation and internal functional goals
• Create strong resiliency & backups within the team by active involvement in day to day activities and training initiatives
• Work in partnership with Operations Control Management / Risk teams for performing QA testing’s, MIS and Internal and External Audits.

Required qualifications, capabilities and skills 

• Possess extensive experience in custody & fund services, markets, or prime brokerage operations, with proven staff management skills. 
• Demonstrates flexibility, ability to meet tight deadlines, and strong organizational skills. 
• Exhibits strong analytical and problem-solving abilities, proactively driving change and enhancing controls. 
• Capable of navigating a dynamic business environment with a control-focused agenda and thorough understanding of program/project risk. 
• Anticipates issues and drives initiatives to ensure results. Communicates strategic messages clearly, linking them to individual goals, and is proactive in identifying and escalating issues. 
• Holds strong financial markets product knowledge, with expertise in Equities, Fixed Income, FX, Collateral, and Derivatives. 
• Bachelor's Degree or equivalent required, with proficiency in MS Excel and PowerPoint, and knowledge of data tools 
• Adopts a logical, structured approach to planning, problem-solving, and decision-making, and is a self-starter managing team workload and deliverables effectively.