Payments Change Management Analyst

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Job Overview

Payments Change Management Analyst is an intermediate level role responsible for analyzing complex data in coordination with the Transaction Services team.

Responsibilities:

• Ability to understand complex processes and drive pain point identification and re-engineering opportunities.
• Define tasks' scope and deliverables that support project goals in collaboration with stakeholders.
• Communicate effectively the Global Process Excellence initiatives expectations to stakeholders in a timely and clear fashion.
• Manage expectations with team members and other stakeholders.
• Identify and manage initiative dependencies and critical path.
• Plan and schedule initiative milestones using appropriate tools.
• Deliver and maintain progress reports, proposals, requirements documentation and presentations.
• Analyze results and troubleshoot problem areas.
• Manage changes in initiative scope, identifying potential crises.
• Candidate will operate within a team environment, managing the Global Process Excellence program portfolio across Services Operations.
• Establishes a structure and strong operational process framework through a discovery process mapping methodology, change management governance and ongoing lean mind set culture. 
• Enables a re-engineering full package from continuous discovery through process diagnosis (also risk related), opportunities identification & proposals for improvement. 
• Ensure the design process flows and process documentation standards in cooperation with management and user personnel.
• Define, assess, design and recommend process improvements and technology upgrades for implementation, to meet business objectives.
• Analyze and identify opportunities for business process improvements through different re-engineering techniques across Services Operations.
• Develop initiatives for continuous business process improvements
• Work with management to identify business need requirements, processes, and risks.
• Accomplish with goals established by Management

Qualifications:

• 2-5 years’ experience in bank services.
• Fundamental comprehension of financial industry regulations
• Effective verbal and written skills
• Effective communication and analytical skills
• Effective PowerPoint & excel skills

Education:

• Bachelor’s/University degree or equivalent experience. Master’s degree preferred