Payment Lifecycle Specialist

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

Job Responsibilities:

• Process payments accurately by verifying and stratifying inputs in line with SOPs without errors.
• Identify and escalate all errors/exceptions upon identification. Respond effectively and timely to routine queries/complaints.
• Focus audits on all BAU activities. Identify opportunities for process efficiency and implement them in a controlled manner.
• Exhibit effective communication with key stakeholders. Create and update SOPs/documentation while ensuring that standards are followed; ensure that IT Policy/System accesses and other applicable JPMC policies are followed.
• Create an effective work environment by maintaining healthy relations with team mates. Take initiative in extending support to team members when required; keep the team informed about issues and corrective actions in the process.
• Provide support to team colleagues as required. Prepare MIS/Scorecard as required by senior management.
• Provide overall supervision/leadership to the staff and act as a back-up to the Shift Manager.
• Be flexible to work on night shifts/holidays/extended working hours on high volume days

Required Qualifications, Skills and Capabilities::

• Graduate with minimum 3 years strong experience in handling SWIFT and International/ Cross Border Payments
• Understanding of Banking and Financial Services Industry
• Excellent verbal, written communication skills and good Presentation Skill
• Strong analytical skills
• Strong ability to understand multiple systems and platforms.
• Excellent detail orientation. Ability to delve into details with a view to solving issues and add value to existing functions.