Payment Lifecycle Specialist

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Specialist within the Treasury Services Billing Operations team, you will support the end to end billing process for the Global business units within Corporate and Investment Banking, Markets and Investor Services. Your primary functions will include account and product setup, customer master data maintenance primarily related to pricing/rates, validation of data inputs into the core billing applications, invoice production, application, validation & delivery.

Job Responsibilities:

• Process with accuracy, care, and precision, and aim for "zero defects" or no mistakes in work processed.
• Work under the direction of a manager to ensure that the team is meeting its predefined goals in terms of service level agreement (SLA), standard operating procedures (SOPs), and other key performance indicators (KPIs).
• Escalate issues timely to management.
• Learn the various systems used, processes performed, and reports completed.
• Expect the candidate to have a strong risk/control orientation.
• Participate in FAST meetings and team huddles.
• Identify opportunities to preclude the occurrence of any client-impacting error.
• Assist with design, testing, and project plans for all new automation efforts and process improvement initiatives.

Required Qualifications, Skills and Capabilities:

• Bachelor's degree is required
• Ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint
• Strong verbal and written communication skills
• Must be a team player with strong attention to details, able to meet tight deadlines and work independently within a team concept
• Must be fluent in verbal, written and conversational English

Preferred Qualifications, Skills and Capabilities:

Bachelor's degree in accounting or finance is preferred. 

Experience in Billing Operations and/or other process related fields would be considered a plus