Payment Lifecycle Specialist

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a pivotal role in maintaining the strength and resilience of our firm. Your contributions will be instrumental in promoting responsible growth, as you foresee new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. In our culture, we encourage innovative thinking, challenging the status quo, and striving for best-in-class performance.

Job Responsibilities:

1. Handle inquiries from global clients and work towards their effective resolution.
2. Handle varied inquiry types like UTA, BCNR, Amendment, Recall as per standard operating procedures.
3. Review, research, and dispose of funds transfer by crediting client accounts or returning funds to the remitting bank.
4. Review, research, and re-effect funds to beneficiary banks as per amendments.
5. Review and process accounting for compensation claims on behalf of clients.

Required Qualifications, Skills and Capabilities:

• Minimum 2 years of experience in Global Investigations
• Graduates with good academic record. 
• Experience and a working knowledge of various aspects of funds transfer Operations. 2 years of experience in a backoffice operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor 
• Working Knowledge of SWIFT & international payment conventions & practices 
• Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player. 
• Excellent written & oral communication skills in English. 
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. 
• Strong PC and analytical skills.  
• Knowledge of MS Access, Excel, PowerPoint, and Word.