Payment Lifecycle Manager

Be a part of a dynamic team at the forefront of billing operations for Payments clients globally. As a Payment Lifecycle Manager, you'll play a crucial role in shaping a streamlined and expert-driven environment, fostering innovation and collaboration to drive business success.

Job Summary:
As a Payment Lifecycle Manager within the Billing Operations team, you will oversee and execute daily operations, focusing on strategic initiatives and cross-functional collaboration. Your role is pivotal in creating a controlled and efficient environment to support ongoing business growth.

Job Responsibilities:

• Develop innovative and efficient operational capabilities to support business expansion.
• Provide clients with self-service capabilities to enhance ease of doing business.
• Cultivate and manage strong client relationships.
• Delegate and share information effectively, building trust within the team.
• Establish a robust controls framework across operating teams.
• Demonstrate managerial courage and address issues proactively.
• Foster a high-performance culture to enhance execution speed and delivery.
• Ensure staff development aligns with transformational changes.

Required Qualifications, Capabilities, and Skills:

• 7+ years in operational management at a large financial institution, with experience in global leadership roles managing dispersed teams.
• Proven ability to build strong collaborative relationships and influence outcomes.
• Self-starter with the ability to work under pressure and meet deadlines, solving problems creatively.
• Strong communication skills to work cross-organizationally and drive results.
• Displays good judgment, professional maturity, personal integrity, and a strong work ethic.
• Bachelor’s Degree in Finance or equivalent.

Preferred Qualifications, Capabilities, and Skills:

• 5+ years of experience in Cash Operations or Global Operations, dealing with large-scale operations and change agendas.
• Knowledge of the Pricing and Billing lifecycle (front, middle, and back offices).
• Experience with Payments/Utilities business.
• Master’s Degree preferred.