Payment Lifecycle Manager/Associate II

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Manager within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

Job Responsibilities:

• Monitor and ensure timely reporting and escalation of transactions in accordance with established policies and procedures.
• Demonstrate transaction monitoring and improvisation as a key strength.
• Possess knowledge of FATF as a key advantage for this role.
• Collaborate with cross-functional teams, including Tech, Relationship Manager, and Treasury for efficiency and effectiveness in day-to-day operations.
• Prepare and deliver presentations to senior management, stakeholders, and external partners on payment operations performance and strategic initiatives.
• Identify and mitigate operational risks associated with payment processes. Possess team management experience as one of the key criteria for the candidate.
• Apply project management skills to manage and run various tasks as a project in a timely manner and with utmost accuracy.
• Have an eye for details to ensure nuances are well understood, risks are mitigated, and solutions are sustainable and scalable.
• Coordinate with internal teams and external vendors to ensure timely and successful project delivery.
• Monitor and respond to email correspondence in a timely manner. Be an effective back-up for the team.
• Deliver on reports, MIS, and administrative tasks assigned. Identify and manage project risks, issues, and dependencies.

Required Qualifications, Skills and Capabilities:

• Has at least 8 years of work experience in payment operations/cash operations.
• Must have understanding and experience in Payments, Swift, Correspondent banking, etc.
• Knowledge of various aspects of International Payment Processing Operations.
• Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
• Self-motivated with good interpersonal, problem-solving, and analytical skills.
• Ability to motivate team and drive the culture of regulatory compliance, customer-first, and Best place to work.
• Ability to provide written and verbal updates appropriate for senior management.
• Ability to produce reporting and metrics suitable for Senior Management.
• Excellent written & oral communication skills in English.
• Adaptability in maintaining standards and adjusting effectively to new work structures.
• Proficient in Microsoft Office (Access, Excel, Word, PowerPoint, etc.) and ability to multi-task effectively.

Preferred Qualifications, Skills and Capabilities:

• JIRA, Tableau, Alteryx knowledge is an added advantage.