Payment Lifecycle Analyst

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

Job Responsibilities:

• Monitor and ensure timely reporting and escalation of transactions in accordance with established policies and procedures.
• Serve as either maker, checker, or authorizer of the transactions received, ensuring that transactions are completed accurately and that high-value, urgent transactions are prioritized.
• Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors, following the escalations matrix for identified issues.
• Mail correspondence timely with internal and external clients.
• Collaborate with cross-functional teams, including Tech, Relationship Manager, and Treasury for efficiency and effectiveness in day-to-day operations.
• Assist in issue resolution and provide incident report in case of errors.
• Identify training and development needs for team members to enhance their skills and capabilities.
• Be a back-up for other processes within the department.
• Run assigned process improvement projects.
• Prepare and present reports to senior management on key performance metrics, operational issues, and strategic initiatives to support decision-making and drive process improvements.
• Possess knowledge of FATF as a key advantage.

Required Qualifications, Skills and Capabilities:

• Bachelor's degree in finance, accounting, business, or related field.
• Minimum of 5 years of experience in cash operations, payments processing, or financial services.
• Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region.
• Must have understanding of and experience in Payments, Swift, Correspondent banking etc. Must have experience in MTS application.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels.
• Proven leadership abilities, including team management, coaching, and performance evaluation.
• Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards.
• Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills
• Ability to multi-task and monitor critical transactions cut off, regulatory and control processes effectively
• Ready to work in rotational shift / flexible on work schedule
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Preferred Qualifications, Skills and Capabilities:

• Tableau, Alteryx knowledge is an added advantage