Payment Lifecycle Analyst

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

Job Responsibilities:

1. Manage payment processing activities, involving investigating, inputting, and verifying payments across multiple platforms.
2. Investigate breaks in the General Ledger due to failed payments and take appropriate actions to resolve the breaks within the pre-determined SLAs.
3. Collaborate with stakeholders, product teams, middle office, and the wider payments organization to ensure exceptional service to our clients.
4. Be involved in any change-related initiatives concerning system technology or processes, and share ideas, thoughts, and inputs on implementation.
5. Own the investigation and evidencing of the SOX samples for testing.
6. Review the standard operating procedures periodically to keep them updated and audit-ready.
7. Conduct data analysis to identify patterns and trends, and suggest ways to realign operational standards.
8. Generate metrics for management review.

Required Qualifications, Skills and Capabilities:

• Bachelor’s Degree in Accounting, Finance or Business Administration (or equivalent experience)
• Minimum 4  years of experience in Payments, Cash, Treasury Operation dealing with operational process
• Experience and strong working knowledge of various aspects of cash operations
• Knowledge and Experience of SWIFT 
• Experienced and comfortable with multi-tasking, tight deadlines and high-pressure work environment

Preferred Qualifications, Skills and Capabilities:

• Knowledge of Tableau/Power BI will be an added advantage
• Knowledge of FX related payments will be preferred
• Strong MS Office skills (PowerPoint, Excel, Word - other advanced sills preferred)