Payment Lifecycle Analyst

Introductory market language

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job Summary

As a Payment Lifecycle Analyst within the JPMorgan Payment Operations team, you will play a crucial role in managing and enhancing our business monitoring and alert management systems. You will be at the forefront of our migration to a new global payments system, leading the industry in Intraday Liquidity management, and ramping up global monitoring solutions. Your role will involve heavy interaction with IT teams and will require excellent communication and problem-solving skills. This is an exciting opportunity to be part of a global team and contribute to the evolution of Business Activity Monitoring (BAM).

Job Responsibilities:

* Provide monitoring and maintenance of various application infrastructures. Act as a single point of contact for the Line of Business and external service providers for all applications and connectivity related issues.

* Coordinate closely and working with other Control Room operations sites to ensure business goals and objectives are met.

* Oversee Monitoring of all critical Payment Systems, Links and Transmissions. Monitor alerts in Business Alert Management (BAM) or other monitoring tools

* Identify and report business/client/technology impacting incidents which warrant escalation to the Incident Manager. Engage with LOB Management, Production Support and other technical support groups to resolve and remediate alerts and incidents. Notify upstream and downstream impacted operation managers of business impact.

* Advance the automation of Command Center functions

* Identify opportunities for strategic improvement or mitigation of business interruption and other risks

Required qualifications, capabilities, and skills

* Excellent verbal and written communication skills

* Good Interpersonal skills to be able to communicate internally & externally and at all levels.

* A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.

* Ability to use creative problem-solving techniques to solve business issues.

* Good attention to detail

* Experience of working as part of a Global team.

* Demonstrates accountability and concern for quality of work.

Preferred qualifications, capabilities, and skills

* Knowledgeable of banking functions, specifically, in one or more of the following areas: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and Controls

Work Schedule

* Must be willing to work schedules during our operating hours, which can include weekends and bank holidays