Payment Lifecycle Analyst - Billing Operations

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Analyst within JPMorgan Chase you will support the end to end billing process for the Global business units within Corporate and Investment Banking, Markets and Investor Services.  Primary functions include account and product setup, customer master data maintenance primarily related to pricing/rates, validation of data inputs into the core billing applications, invoice production, application, validation & delivery.

Job Responsibilities:

• Process with accuracy, care, and precision, and aim for "zero defects" or no mistakes in work processed.
• Work under the direction of a manager to ensure that the team is meeting its predefined goals in terms of service level agreement (SLA), standard operating procedures (SOPs), and other key performance indicators (KPIs).
• Deliver “Metrics That Matter” with consistent tracking and reporting.
• Handle critical client escalations regarding all billing-related concerns.
• Ensure regular preparation and reporting of business reviews.
• Work towards achieving current billing operations targets in partnership with the different operations teams, regional/LOB partners, functional groups, risk, and/or technology contacts.
• Learn the various systems used, processes performed, and reports completed. Possess a sound understanding of operational risk/control.
• Identify opportunities to preclude the occurrence of any client-impacting error.
• Assist with design, testing, and project plans for all new automation efforts and process improvement initiatives.
• Actively participate in FAST meetings and team huddles. Escalate issues timely to management.

Required Qualifications, Skills and Capabilities:

• Bachelor's degree is required
• Minimum 4 years of banking operations and financial service experience
• Ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint
• Must be a team player with strong attention to details, able to meet tight deadlines and work independently within a team concept

Preferred Qualifications, Skills and Capabilities:

• Understanding and experience on MS Excel, SQL, Robotic Process Automation (RPA) or Intelligent Solutions: UI Path and/or Alteryx, is a plus
• Experience in Billing Operations and/or other process related fields would be considered a plus
• Bachelor's degree in accounting or finance is preferred.