Payment Investigator

Your role

As a Payment Investigator, you will be part of the Payments Investigations Team responsible for resolving client inquiries related to payment issues. You will ensure timely and accurate processing of transactions, investigate discrepancies, and collaborate with internal stakeholders to enhance operational efficiency.

Key Responsibilities:
• Investigate and resolve client inquiries related to payment issues, including sanctions holds, returned funds, and payment cancellations.
• Monitor and manage payment queues, ensuring timely resolution of flagged or delayed transactions.
• Collaborate with internal teams (e.g., Compliance, Operations, Risk) to resolve complex cases and escalate issues when necessary.
• Maintain accurate records of investigations and resolutions in accordance with regulatory and internal standards.
• Identify trends or recurring issues and recommend process improvements.
• Support audit and compliance reviews by providing documentation and insights into investigation processes.

Your team

You’ll be part of a collaborative team that supports global payment operations located in Mumbai India. The role offers opportunities to contribute to process enhancements and play a key role in safeguarding client transactions.

Your expertise

• 2–5 years of experience in banking/payment operations
• Strong knowledge of payment systems such as SWIFT, Fedwire, and CHIPS.
• Familiarity with sanctions screening, wire transfers, and USD/FX payment flows.
• Excellent analytical, communication, and interpersonal skills.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Detail-oriented with a strong focus on accuracy and client service.