Park Head- Revenue and Operations

Position Summary:

The Head of Revenue & Operations is responsible for the comprehensive management of the park, ensuring a safe, enjoyable, and exceptional experience for both guests and associates. The role requires a strategic and hands-on approach to overseeing park operations, driving revenue, ensuring health and safety, and leading a dedicated team.

Key Responsibilities:

Commercial Management: Lead the overall P&L

• Monitor and analyze financial performance, enhance revenue streams, control costs and improve overall P&L of the park.
• Set and manage budgetary and cost control strategies.
• Develop and implement sales and marketing strategies to attract and retain customers.
• Drive strategies to increase footfall and per-capita spending.
• Introduce seasonal offers, bundled packages, and premium services to boost revenue.

Operations:

• Oversees all aspects of daily operations, ensuring flawless execution in rides, attractions, F&B outlets, Retail shops etc.
• Ensure staff schedules are optimized to manage peak traffic effectively while controlling overtime costs.
• Regularly inspect the parks infrastructure, rides, and facilities to ensure they are operational, clean, and safe.
• Collaborate with the engineering team to schedule preventive and corrective maintenance, minimizing downtime.
• Ensure strict adherence to all legal, safety, and environmental regulations applicable to the park.
• Conduct regular safety drills and audits for staff readiness and compliance with safety standards.
• Develop and regularly update contingency plans for emergencies, including ride malfunctions, severe weather, or medical incidents.
• Train staff to handle crises professionally and swiftly.

Talent and Team Development:

• Lead and develop staff teams through performance management, training, and professional development.
• Foster a culture of safety, fun, and growth.
• Manage HR activities including recruitment, training, and employee relations.
• Ensure people process compliance by establishing team norms, clarifying roles, aligning with branch heads goals, implementing performance management systems, setting timely goals, and creating a culture of appreciation and recognition.
• Inspire and motivate teams with a forward-thinking and ambitious outlook.

Guest Experience and Strategic Vision:

• Develop strategies to improve customer satisfaction(NPS) and enhance park experience. Plan and roll out engaging attractions, seasonal festivals, live performances, and cultural events that appeal to diverse visitor demographics.
• Keep the park experience fresh by periodically upgrading attractions and introducing limited-time offerings.
• Design an end-to-end seamless experience from entry to exit, ensuring minimal bottlenecks at key touchpoints like ticketing, rides, and dining.
• Use guest feedback to identify and address areas that need improvement.
• Monitor key performance indicators.
• Monitor competition and industry trends.
• Implement continuous improvement strategies in guest satisfaction and employee engagement.

An Ideal Candidate should have:

• Minimum 15 years of experience into operations, strong commercial acumen, leadership skills, and a customer-centric approach. Has managed a large P&L of 100cr+ in the past.
• Proficiency in revenue management - Growth mind set
• Proficiency in Kannada, knowledge of local authorities(MANDATORY), and experience in sales and marketing with a track record of improving guest experience metrics.
• Ability to build and maintain relationships with local government authorities and external partners, liaise with contractors and vendors to ensure high-quality service delivery, and
• Ensure adherence to safety, IMS, statutory, and legal norms.
• Must be effective in handling problems in stressful, high-pressure situations, including anticipating, preventing, identifying and solving problems as necessary.