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Package Consultant-Microsoft Dynamics 365 Customer Engagement

IBM

5 - 10 years

Bengaluru

Posted: 25/07/2025

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Job Description

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  • Requirements Gathering and Analysis: Collaborate with stakeholders to understand business requirements related to project management, resource management, time and expense tracking, and financial management within Dynamics 365 Project Operations
  • Testing and Implementation: Develop and execute test plans, including user acceptance testing (UAT), to ensure the system functions as expected and meets business requirements
  • Process Improvement: Identify opportunities to improve business processes related to project management and resource utilization within the system
  • Project Planning and Execution: Assist in project planning, budgeting, and forecasting, leveraging Dynamics 365 data for decision-making
  • Documentation: Maintain comprehensive documentation of business requirements, system configurations, and user guides
Preferred technical and professional experience
  • Problem-Solving Skills: Ability to identify and resolve issues related to system functionality and user adoption
  • Experience with Agile Methodologies: Familiarity with Agile or iterative project management methodologies
  • Knowledge of Microsoft Power Platform: Understanding of Power BI, Power Apps, and Power Automate for enhanced reporting and automation

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

About Company

IBM (International Business Machines Corporation) is a leading global technology and consulting company, headquartered in Armonk, New York. With over a century of innovation, IBM provides a wide range of technology solutions and professional services. The company specializes in cloud computing, artificial intelligence (AI), data analytics, quantum computing, and cybersecurity, helping organizations digitally transform their operations. IBM’s flagship AI platform, Watson, and its hybrid cloud capabilities are widely used across industries such as healthcare, finance, government, and manufacturing. IBM is known for its strong commitment to research and development, and it consistently ranks among the top organizations for U.S. patents.

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