PA
Genpact
2 - 5 years
Hyderabad
Posted: 9/3/2024
Job Description
Responsibilities
• The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
• Booking of Incoming Payments: - Bank Statement; - Remittance advices.
• Review customer complaints and update customer records if required
• Documenting customer interactions & providing information to customers
• Coordinating the chase activity, query resolution/dispute management: - Verbal & Written Communication with client; - Verbal & Written Communication with related departments.
• Managing dunning letters/collection letters: - Issuing, checking and sending dunning letters/Collection letters
• Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures
• Escalating of all unsolved/unclear issues to the team leader
Qualifications
Minimum qualifications
• Bachelor’s degree
• Relevant experience in Order Management or Cash application
• Strong Communication Skills (verbal and written)
Preferred qualifications
• Good customer handling skills
• High Energy level
• Good interpersonal skills that can lead multiple responsibilities simultaneously
• Good influencing skills and interpersonal, analytical skills and attention to detail
• Good team commitment and results delivery orientation
• Good experience in Order to Cash end to end processes
• Good understanding of the MS Office suite
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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