PA
Genpact
2 - 5 years
Hyderabad
Posted: 03/09/2024
Getting a referral is 5x more effective than applying directly
Job Description
Responsibilities
• The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
• Booking of Incoming Payments: - Bank Statement; - Remittance advices.
• Review customer complaints and update customer records if required
• Documenting customer interactions & providing information to customers
• Coordinating the chase activity, query resolution/dispute management: - Verbal & Written Communication with client; - Verbal & Written Communication with related departments.
• Managing dunning letters/collection letters: - Issuing, checking and sending dunning letters/Collection letters
• Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures
• Escalating of all unsolved/unclear issues to the team leader
Qualifications
Minimum qualifications
• Bachelor’s degree
• Relevant experience in Order Management or Cash application
• Strong Communication Skills (verbal and written)
Preferred qualifications
• Good customer handling skills
• High Energy level
• Good interpersonal skills that can lead multiple responsibilities simultaneously
• Good influencing skills and interpersonal, analytical skills and attention to detail
• Good team commitment and results delivery orientation
• Good experience in Order to Cash end to end processes
• Good understanding of the MS Office suite
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
Services you might be interested in
File Your ITR Now
Don’t wait for the deadline to stress you out!
Smart, fast, and reliable ITR filing for 2024-25. Submit your details today.