PA
Genpact
2 - 5 years
Gurugram
Posted: 21/05/2025
Job Description
Responsibilities
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Should be able to work in blended environment where able to cater both Inbound and Outbound calls
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Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
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Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
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Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc.
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Provide payment plans basis customer requirement.
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Negotiate with customers to ensure they can make their account current
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Strong analytical and accounting skills
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Focus on team goals and successes, not just individual goals and successes
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Willingness to take additional training as suggested by management
Qualifications
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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