PA- Customer Care
Genpact
2 - 5 years
Hyderabad
Posted: 4/15/2025
Job Description
Responsibilities
Answering incoming calls and assisting customers with their automotive service inquiries and issues
Providing accurate and helpful information about our automotive services
Scheduling service appointments and coordinating with customers and service technicians.
Resolving customer concerns and complaints with professionalism, patience, and a focus on problem resolution
Documenting customer interactions, appointments, and feedback in our CRM system
Collaborating with colleagues and Service Advisors to ensure seamless service delivery
Meeting or exceeding established performance metrics, including call response time and customer satisfaction
Assisting with administrative tasks, such as data entry, appointment confirmations, and follow-up calls
Communicating important service or maintenance updates to customers
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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