PA- Customer care

Provide excellent customer service to our customers.

Resolve and respond to customer inquiries, request and problem escalations.

Provide support to update data on customer portals proactively and through email/chat request

Maintain a thorough understanding of client process and policies

Reproduce customer issues and escalate product bug.

Responsible to demonstrate capacity for critical thinking and analysis.

Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

Prepare and publish reports in the team

Candidate should be comfortable with 24*7 shift timings.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.